FAQ

Coyote Moon is open seven days a week to serve you better. Our store hours are Monday through Saturday from 10am to 7pm and on Sundays from 12pm to 6pm. We understand that our customers have busy schedules, so we strive to offer convenient hours to accommodate your shopping needs. Whether you're looking for unique gifts, handmade crafts, or specialty items, we are here to welcome you during our regular business hours.

Coyote Moon is located at 257 Lee Drive, Suite S, Baton Rouge, La 70808 in the Duplantier Place Shopping Center. Our store is situated in a convenient and accessible location, making it easy for customers to visit and explore our unique offerings.

To be eligible for a return or exchange at Coyote Moon, your item must be in the original packaging, unused, and in the same condition in which you received it. We understand that sometimes, a purchased item may not meet your expectations or may have been damaged in transit. Therefore, we are happy to accept returns or exchanges within 30 days of the purchase date with proof of purchase. If the item is damaged or defective, please contact us within 7 days of receiving it, and we will work with you to ensure a swift resolution. Our goal is to provide an exceptional customer experience, and we strive to make the return or exchange process as seamless as possible for our valued customers. Read our full Return Policy (this policy is subject to change at any time without notice):

No, cash refunds are not provided at Coyote Moon. However, we do offer in-store credit for returned items. This allows customers to choose another item from our wide selection of unique gifts, home decor, and jewelry. We strive to ensure that every customer is satisfied with their purchase and our in-store credit policy allows for flexibility in finding the perfect item. If you have any questions or concerns about returns and exchanges, please don't hesitate to reach out to our friendly and knowledgeable staff.

At Coyote Moon, we want you to be completely satisfied with your purchase. If you are not satisfied with a CD or DVD that you have purchased from us, you may return it within 30 days for a full refund or exchange. Please note that the item must be in its original packaging and in new, resalable condition. If the CD or DVD is defective, we will replace it with an identical item once the defect has been verified. We strive to provide excellent customer service and make the return process as easy as possible for our customers. Please feel free to reach out to our friendly staff if you have any further questions or concerns about returning a CD or DVD.

Unfortunately, no, these items are not eligible for return. At Coyote Moon, we take pride in offering high-quality, unique products at discounted prices through our Sale, Clearance, and Discontinued sections. Due to the nature of these items and the specially marked down prices, we are unable to accept returns or exchanges for them. We understand that this policy may be different from other retailers, but it allows us to pass on great savings to our customers while maintaining the sustainability of our business. We highly encourage you to carefully consider your purchase from these sections before making a final decision. However, if you have any concerns about the quality or condition of the item you received, please don't hesitate to reach out to our customer service team, and we will be more than happy to assist you. Thank you for understanding and for choosing Coyote Moon.

At Coyote Moon, our return policy for books is that they are only returnable if they still have the Coyote Moon label attached to them. We believe in the quality of the products we offer, and this policy helps us ensure that the books being returned are in their original condition. If you have any concerns about a book you've purchased, please don't hesitate to reach out to our team, and we will be more than happy to assist you. Thank you for supporting Coyote Moon!

At Coyote Moon, we understand that sometimes a purchase may not meet your expectations. We are happy to accept returns for card decks that are unopened and still have the original Coyote Moon Crystals and Gifts sticker attached. Please make sure to bring your original receipt with you when returning the item, and our team will be glad to assist you with the return process. We strive to provide high-quality products and excellent customer service, so if you have any concerns about your purchase, please don't hesitate to reach out to us. Thank you for shopping at Coyote Moon!

At Coyote Moon, we understand that circumstances may change, and we strive to accommodate our customers to the best of our ability. However, due to the nature of gift cards and their associated potential for misuse or fraud, we do not offer refunds for gift card purchases. We encourage our customers to carefully consider their purchase before buying a gift card, as it is a non-reversible transaction. If you have any further questions or concerns regarding our gift card policy, please feel free to reach out to our customer service team for assistance. Thank you for your understanding.

No, at Coyote Moon, gift cards cannot be exchanged for cash. Gift cards are intended for the purchase of merchandise within the store and cannot be redeemed for cash or used to make payments on credit accounts. However, the gift card can be used for multiple transactions until the balance reaches zero. We encourage you to explore our unique selection of products and find something special to use your gift card on. Thank you for understanding and for choosing Coyote Moon for your gifting needs.

Unfortunately, we cannot replace lost or stolen gift cards. It is important to treat gift cards as you would cash, as they cannot be replaced if lost or stolen. We recommend keeping gift cards in a safe place and treating them like cash to ensure they are not misplaced. Thank you for understanding. If you have any further questions or concerns, please feel free to reach out to our customer service team for assistance.

No, our gift cards do not expire. At Coyote Moon, we believe in providing our customers with the flexibility and freedom to use their gift cards whenever they choose. Whether it's for a birthday, holiday, or any special occasion, our gift cards are a timeless and versatile way to give the gift of choice. You can rest assured that your loved ones can take their time browsing our unique selection of handcrafted items, jewelry, home decor, and more, without worrying about expiration dates.